where product thinking takes flight

Tag: customer service

  • Three Ways to Optimize Client Communication

    Three Ways to Optimize Client Communication

    Ever get frustrated trying to set up a time to chat with your clients? Do you wear out your thumbs trying to get in touch with them via phone, email, text, Skype, or Slack, only to find they still don’t respond to you? Novelist E.M. Forster famously said to “only connect,” and his wise words…

  • How to Nurture Your Culture to Promote Excellent Customer Service

    How to Nurture Your Culture to Promote Excellent Customer Service

    The right company culture is an essential ingredient in a business’s recipe for success. With six in 10 respondents to the 2015 Deloitte Millennial Survey stating they chose their employer based on its “sense of purpose,” it’s an important tool in recruiting and keeping talent. But it isn’t just important to employees; it’s important to…