Tag: brand experience
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How to Engage Audiences Who Are Opting Out in 2021
Audiences follow brands on social media for many reasons — to purchase or research new products and services, to feel understood, and to be entertained. I personally follow brands that inspire me and challenge my way of thinking. When brands or influencers focus too hard on making sales and ignore their customers’ needs, they risk…
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Demand For Brand Purpose Has Never Been Higher
Brands that have a “why” to live can bear almost any “how.” A somewhat-butchered quote from German philosopher Friedrich Nietzsche, sure, but a great encapsulation of the power — and promise — of purpose.
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Connections redefined: What authenticity really means
Connections redefined: What authenticity really means
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Brand Betrayal and its Impact on Your Customer Relationship
The next time you’re struggling with betrayal on your hands, as it happens from time to time, pull out this formula and apply it to your customer experience. You’ll be surprised that the intention of how you plan to make your customer whole and how the situation is treated will return a happier customer and…
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Values and its Impact on your Brand Experience
Reflecting on how a company’s values affect the internal and external behaviors demonstrated by those touched by an organization, we’ve started to see a shift in culture and brand being more intertwined with one another. Focusing on this concept can have a powerful impact for your customer experience programs.
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Purpose + Promise and its Impact on your Brand Experience
What happens if an employee cannot easily explain their company’s brand purpose? Even worse, what if a customer is confused by the intention of your product?
Michael Robin 