where product thinking takes flight

Category: Leadership

  • Demand For Brand Purpose Has Never Been Higher

    Demand For Brand Purpose Has Never Been Higher

    Brands that have a “why” to live can bear almost any “how.” A somewhat-butchered quote from German philosopher Friedrich Nietzsche, sure, but a great encapsulation of the power — and promise — of purpose.

  • 3 Tips for Starting a New Leadership Role Remotely

    3 Tips for Starting a New Leadership Role Remotely

    Show of hands: Anybody else look for a new job and land a promising offer during the pandemic? A few of you. Well, let me take you through the experience for the rest. It was … different. But not in a bad way. When it was time to look for my new role, getting through…

  • From Culinary to Corporate

    From Culinary to Corporate

    Four habits learned from my Culinary Studies that apply to functioning within a corporate team.

  • The Value of your Values

    The Value of your Values

    Like any principle or strategy, core values are difficult to forge and take time to develop and cure; but they will sustain you through everything else once they’re well-formed.

  • Brand Betrayal and its Impact on Your Customer Relationship

    Brand Betrayal and its Impact on Your Customer Relationship

    The next time you’re struggling with betrayal on your hands, as it happens from time to time, pull out this formula and apply it to your customer experience. You’ll be surprised that the intention of how you plan to make your customer whole and how the situation is treated will return a happier customer and…

  • How to Balance Good Workaholism with its Evil Cousin

    How to Balance Good Workaholism with its Evil Cousin

    It’s time to rethink workaholism. The urge to work harder and longer is far too often blanketed as a negative trait. Though workaholism born out of economic worries, aggressive bosses, “imposter syndrome,” or fear of failure certainly isn’t positive, some aspects of workaholism can be a boon to employees and teams.

  • Why a Promotion Means you Actually Have More to Learn

    Why a Promotion Means you Actually Have More to Learn

    Shut up, listen, and observe Listening, not talking, is imperative when you take on a different professional role. Being attentive while you shadow people above and below your pay grade or expertise level and taking notes of your observations — on everything from exceptional (and poor) operational styles to preferred meeting methods and venues —…

  • 3 Ways Emotional Leadership Will Strengthen Your Team

    3 Ways Emotional Leadership Will Strengthen Your Team

    Of all the professional panels you’ve attended, how many began with a hug? It may surprise you, but that’s exactly what happened at a recent SXSW session on emotional leadership. The purpose of the hug was to remind us all that emotions in the work environment are not only OK, but also might make things…

  • Three Ways to Optimize Client Communication

    Three Ways to Optimize Client Communication

    Ever get frustrated trying to set up a time to chat with your clients? Do you wear out your thumbs trying to get in touch with them via phone, email, text, Skype, or Slack, only to find they still don’t respond to you? Novelist E.M. Forster famously said to “only connect,” and his wise words…

  • How To Get Your Company Involved in the Community in 3 Steps

    How To Get Your Company Involved in the Community in 3 Steps

    Engagement comes from inspiration. It’s important to choose an opportunity that lines up with your products and target audiences or a cause based on your personal interests. After all, there’s nothing worse than involvement for involvement’s sake.